REFUND AND RETURNS POLICY FOR ORGANICSURI

Refund and Returns Policy

Effective Date: January 7, 2025

At Organicsuri, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive return and refund policy that ensures a seamless process for our customers. Please review the following guidelines carefully to understand our procedures for returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Condition: Items must be in their original, unused condition, with tags attached, and in their original packaging.
  • Exclusions: We do not accept returns for opened baby skincare products, food items, or personalized products for hygiene and safety reasons.

2. How to Return Items

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at info@organicsuri.com with your order number and a brief explanation of the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number. Please include this number with your return shipment to ensure we can process your return quickly.
  3. Shipping: You will be responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service to ensure that the return reaches us safely.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method within 5-7 business days.

  • Partial Refunds: In some cases, a partial refund may be granted if the item is not returned in its original condition or if certain components (such as packaging or accessories) are missing.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@organicsuri.com. We will arrange for a replacement or refund, depending on your preference, at no additional cost to you. Please include photos of the damaged item and packaging to assist in processing your claim.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders are processed quickly, and we cannot guarantee cancellations once the order has been shipped. If your order has not been shipped, we will be happy to process a cancellation and refund.

7. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened baby skincare or food products.
  • Personalized or custom items.

8. Contact Us

If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us at:

  • Street Address: 981 McKinley Ave, Steubenville, Ohio (OH)
  • Phone Number: (740) 283-4409
  • Email: info@organicsuri.com